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Transform your GLPI helpdesk by mastering ticket categories! In this video, we unveil how to organize support tickets smarter — with less setup fuss and maximum impact. What you’ll discover: ➣ Why categories make service management more efficient and user-friendly; ➣ How to create categories for incidents, requests, problems and changes; ➣ How to link templates, and knowledge base articles to categories; ➣ The hidden trick: controlling visibility to declutter the ticket form for end-users. Watch
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GLPI 11: The Next Level EP25: With webhooks, will it be possible to send ticket notifications, for example, to Teams? When an important event happens in GLPI a ticket gets assigned, escalated, or resolved you often need that info to reach other systems immediately. But how do you get GLPI to “talk” to your broader ecosystem? That’s where webhooks come in. They act like messengers — triggering HTTP requests to other apps and platforms automatically, every time something happens in GLPI. In GLPI 1
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GLPI 11: The Next Level EP18 — Does the new approval workflow replace Form Creator’s validation system? Several IDs for forms answers and for tickets are a bit hard to manage on a daily basis – especially for workflows requiring multiple validations. If you've tested GLPI 11, you may have realized that the forms answers now are tickets, changes, or problems. No more different IDs. GLPI 11 introduces a new approach to form handling. Instead of generating “form answers” like before, each form now
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