Consumers who wish to repair their unit can have a technician do so, or they can be sent a free repair kit that includes a new drain plug and bubble level, depending on the model. They can also get a full or prorated refund, based on the purchase date or the date of the unit's manufacture.

Costco has issued recalls on several products in 2025 due to safety concerns. Shoppers should check their purchases for nearly a dozen flagged items, which range from power banks to window air conditioners.