In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Artificial empathy (AE) is no longer a curiosity; it's becoming a measurable phenomenon. In this meta-analysis, in 13 of 15 studies ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

In a recent study, a research team led by Professor Taeshik Gong of Hanyang University ERICA, Republic of Korea, addressed this gap through experimental studies using video-based customer–robot ...

Abstract: Visual impairments significantly impact individuals' ability to perceive their surroundings, affecting everyday tasks and spatial navigation. This study explores SEEK VR,s a multi-modal ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...