Abergavenny-based Taylor & Co won the gold award for Estate Agency (Wales South), silver for Landlords (Wales), and Best in County (Monmouthshire) at the ESTAS Customer Service Awards 2025. The awards ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Empathy (feeling what we witness others feel) and compassion (motivation to help others triggered by empathy for their ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

When witnesses see a robot mistreated, some copy the rudeness while others step in to help. Design and values decide the ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

In a recent study, a research team led by Professor Taeshik Gong of Hanyang University ERICA, Republic of Korea, addressed this gap through experimental studies using video-based customer–robot ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Iowa Democrats are rallying behind a school superintendent who was arrested by ICE on allegations that he is in the country illegally this week, and they are led by a school board chair who once held ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...