California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

Michael Rumph and Darlene Person, siblings in Atlanta, built a profitable 13-car Turo fleet that started with their mother's ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The deal is a watershed for Hollywood, which has been trying to sort through the possible harms and upsides of generative artificial intelligence. By Brooks Barnes and Cade Metz In a watershed moment ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers.

An angry McDonald's customer was shot by an employee inside the store during an altercation after they were denied service in the drive-thru. An angry McDonald's customer was shot by an employee ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

There is a very special kind of heartbreak reserved for customers in Kenya. It is a special service, labelled Customer Care, only it is far from it. It comes neatly packaged with a fake smile, a bored ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

In 2025, many service departments are still missing the mark by not fully embracing technician videos — a powerful tool that can boost sales, build credibility, and enhance the customer experience. On ...