Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

Nobody wants unhappy customers. It’s not good for business, and it indicates that something may be wrong. So when you have customers voicing concerns, or filing complaints, you might want to listen.

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...

Miami University strives to provide an environment for the development of all students where disagreements or concerns can be discussed, reported and addressed in a professional and clear manner.