T-Mobile tackles a major customer frustration in plan switching

T-Mobile appears to be making good on its promise to double down on removing customer pain points. Amid recent headwinds in ...

Telecom Provider Mobile Apps Deliver Strong Customer Experience, but Websites Fall Short, JD Power Finds

T-Mobile Ranks Highest among Internet Service Providers; Mint Mobile Ranks Highest among Wireless Carriers -- Mobile apps make logging in easier, which boosts satisfaction -- Gap between web and app ...

One carrier has had customer loyalty on lock for nearly two decades

Brand research consultancy firm Brand Keys' 2026 Customer Loyalty Engagement Index is out now, and according to it, AT&T has ...
CNET

Customers Prefer Apps Over Websites for Wireless and Home Internet Service

According to the 2026 US Telecom Digital Experience Study, surveyed customers gave app login an average satisfaction score of ...
CNET

AT&T's New App Bundles Mobile and Home Internet Along With an AI Assistant

AT&T customers have a new app for managing their accounts, including some parental controls and access to more data.

Get an iPhone 17e on T-Mobile, no trade-in needed

The iPhone 17e is one of the best values in a smartphone, and T-Mobile will make it easy to upgrade, no trade-in required. Get the iPhone 17e on T-Mobile, plus Magenta Status and more.
XDA Developers on MSN

T-Mobile’s new Better Value family plan could save you $1,000 a year

This post is sponsored by T-Mobile ...

You won't guess which carrier has kept customers happy for 17 straight years

AT&T tops the latest loyalty rankings for the 17th year straight, backed by massive network investments and a new $23B spectrum deal.

Sears Exposed AI Chatbot Phone Calls and Text Chats to Anyone on the Web

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.