California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

Nearly one in five leaders (17%) are well beyond the average, spending more than half of their working time (130 or more ...

This update underscores how one of the UK’s largest banking groups is moving beyond experimentation with AI and into ...

Man questions price tags after online jeans order leads to unexpected discovery.

International Paper Company (NYSE:IP) Q4 2025 Earnings Call Transcript January 29, 2026 International Paper Company misses on earnings expectations. Reported EPS is $-0.08 EPS, expectations were $0.28 ...

HCLTech, a leading global technology company, has been selected by The Guardian Life Insurance Company of America® (Guardian) ...

AA passenger says business class seat moved on its own for hours midflight; calls 10k mile apology “a joke." ...

Platinum Award Recipients Crowley goes above and beyond in every interaction we have. I have nothing but good to ...

If payments are being charged from your lost Microsoft account you no longer have access to, use the suggestions provided in ...

I believe 2026 will be a year when those expectations collide with real operational pressure. It won’t be enough to update a ...