In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Empathy (feeling what we witness others feel) and compassion (motivation to help others triggered by empathy for their ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

In a recent study, a research team led by Professor Taeshik Gong of Hanyang University ERICA, Republic of Korea, addressed this gap through experimental studies using video-based customer–robot ...

Abstract: Visual impairments significantly impact individuals' ability to perceive their surroundings, affecting everyday tasks and spatial navigation. This study explores SEEK VR,s a multi-modal ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Iowa public school official calls for ‘radical empathy’ after ICE arrests superintendent Des Moines Public Schools board chair Jackie Norris called for “radical empathy” after the ICE arrest of ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...