AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...

IT Max Global, a leading innovation and IT services provider, unveiled its vision for the future of customer experience, ...

Customer experience is truly tested in moments of friction — when customers face challenges and seek swift, seamless support.

The best customer experience isn’t defined by speed or efficiency alone but by empathy, understanding and meaningful ...

Artificial Intelligence is here to stay, and its potential is undeniable. But the future of customer experience is not about ...

Artificial Intelligence enables us to understand the customer needs at the scale of delays, feedback tracking, and behaviour ...

In today’s hyper-competitive retail landscape, acquiring a new customer costs five times more than retaining an existing one (Gallo, 2014), yet many retailers still prioritize acquisition over ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Now facing 20,000k in rent and 80,000k in medical bills without income, Das expressed deep distress over the 'professional ...