In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Empathy (feeling what we witness others feel) and compassion (motivation to help others triggered by empathy for their ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

New global survey reveals that three in four consumers will abandon companies that fail to show empathy—and why (and how) ...