The Centers for Medicare and Medicaid Services will call back furloughed staff beginning Monday amid open enrollment for ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

After seven years, Richland County is wrapping up construction on it’s 911 call center. It also making use of defunct real ...

The Union County 911 Center has introduced a new Text-to-911 service to assist individuals in emergencies where speaking may ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

"As the public wait times for calls is reaching almost three hours to connect with a Minnesota Aging Pathways team member, we ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...