The past few years have been trying, to say the least – as the world changed, so did work. Our couches became our conference room, our pets became our co-workers, and yet, the world keeps spinning. We ...

Enterprise service management is gaining traction as organizations aim to increase operational efficiency and reduce costs.

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

The construction industry is a major contributor to the global economy, accounting for an estimated 14% of gross domestic product and employing millions. But despite its powerhouse economic role, the ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

Sales forecasting is one of the most important things a company does as part of its business plan. It fuels sales planning and is used throughout an enterprise for staffing and budgeting. Despite its ...

Consumers expect more from the brands they buy from than ever before, and an ethical supply chain is now a requirement in the experience economy. As they gain awareness about issues related to the ...

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

In the past couple years, HR leaders were tested like never before. With the abrupt shift to remote work, mass resignations, economic volatility, and geopolitical upheaval, they were challenged on all ...