Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

As the landscape of UCaaS continues to evolve, productivity measurement is a key innovation that is breathing new life into the space.

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

Today, Zoom and Mitel announced a strategic partnership to integrate Mitel’s flagship UC platforms with Zoom Workplace. This unified communications and collaboration (UCC) solution addresses the ...

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

Today, Salesforce unveiled Agentforce, a suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce.The decade old Einstein platform, and the ...

The term customer journey generally refers to the sum of all interactions a customer has with a brand, product, or service. It includes both direct and indirect interactions, such as contacting ...

It’s a story AWS shared about its own 5G APIs. The wireless providers have been on this quest for some time. There’s the GSMA Open Gateway initiative to provide a framework of common network APIs ...