Another day, another report that finds customer service representatives and contact center agents will lose jobs to artificial intelligence. This time the researchers come directly from one of the ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Bye bye, humans in customer service? One out of every two of you? Yes, if a Forrester prediction comes true in four years. Researchers predict that by 2030, 49% of current customer service jobs will ...