The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

CRM software giant Salesforce (NYSE:CRM) met Wall Streets revenue expectations in Q3 CY2025, with sales up 8.6% year on year ...

Customer Relationship Management (CRM) software is a vital piece of tech that over 91% of businesses with 11 or more employees are already benefiting from. But, with such a wide range of sectors and ...

Acquiring new customers is cool and perhaps a little too exciting for most entrepreneurs, particularly startups, that they often put customer retention on the back burner. Keeping existing customers ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Chad Brooks,Managing Editor Business.com earns commissions from some listed ...

CRM stock is showing fiscal strength and revealing an aggressive buyback plan. Why this trader thinks there's even more ...

What Happened? Shares of CRM software giant Salesforce (NYSE:CRM) jumped 4.4% in the morning session after the company ...

Microsoft released the second version of its customer relationship management package, promising expanded language coverage and tighter links to its latest Office and server software products.

Customer relationship management (CRM) is more than initiating contact with potential leads. It involves nurturing contacts and building loyalty while maintaining a dynamic repository of contact ...