I was interested to read a recent essay on phone etiquette, which basically boiled down to two primary rules: 1. Don’t make phone calls. 2. Don’t answer phone calls. We have, in essence, created a ...

Even though email and other computer-based communications have taken precedence in business, telephone communications continue to be a primary means. Many customers, contractors and institutions ...

In any small business, the telephone is a lifeline to success. Yet, for many small equipment rental businesses, the telephone is seen as a nuisance. It seems to ring at all the wrong times, and the ...

When the telephone was new, it was a sensation. And not an altogether positive one. Sure, it was a machine that enabled a person to speak—as if by magic—to another person in another place in real time ...

According to the Jumia mobile report 2019, Kenyan mobile operators cover up to 90 percent of the population. This means that telephone etiquette needs to be continuously addressed because it is an ...

A few weeks ago, I talked about the old style telephone system and how we grew up with that ever-changing technology, not knowing that it would morph into the monster it is today. As a young man ...

“Don’t you dare call me without texting first!” blared a recent headline in the Wall Street Journal. Yes, forget about Taiwan and other potential hot spots; battle lines are being drawn over the ...

“Don’t you dare call me without texting first!” blared a recent headline in the Wall Street Journal. Yes, forget about Taiwan and other potential hot spots; battle lines are being drawn over the ...

Regardless of the line of work you are in, chances are that you communicate on a regular basis with customers, colleagues and clients via telephone. While advances in technology have made it possible ...

Please enable JavaScript to read this content. According to the Jumia mobile report 2019, Kenyan mobile operators cover up to 90 percent of the population. This means ...