When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

You can change nearly any desktop icon on both Mac and PC. To change desktop icons on a Mac, open the "Get Info" menu and paste in the picture you want to use. On a PC you'll need to make a .ICO file, ...

When you install Windows 7 and Windows 8 you will find that your desktop has only the Recycle Bin icon and any other icons enabled by your computer manufacturer. If you wish to add other icons such as ...

Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service ...