If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

Phone scams are nothing new, and hopefully you already know that an unsolicited call from someone claiming they want to fix your computer is a sure-fire scam. But even if you're aware of these phone ...

Earlier this week a pattern of yellow, green, violet, and turqoise lines more or less spontaneously appeared on the monitor of my Dell laptop. While spectacular in their own right, the lines made it ...

Dell customer service support is based in India. It wouldn't be a leap to assume that someone there with access to the relevant customer service database has sold this information to the scammers, who ...

As I mentioned last week, I had to send my Dell Latitude XT in for repair due to a faulty N-Trig digitizer driver install. A series of installs had messed up the firmware on the digitizer so badly ...

The person who claims to have 49 million Dell customer records told TechCrunch that he brute-forced an online company portal and scraped customer data, including physical addresses, directly from Dell ...

U.S. consumers lambasted Dell Inc. for poor customer service in a survey conducted last quarter, sending the world’s largest PC vendor into a virtual tie with the rest of the PC market behind the ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...