I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...
Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Help desk software needs to pack a lot of firepower to ...
We’ve all been there before. A call that should take mere seconds extends 10 minutes or more because of an aggravating and antiquated phone system that fails to connect you to the proper party or does ...
Have you ever waited on the line for a customer care representative to help place that very important order right before Christmas, or help you figure out how to resolve a technical issue with your ...
It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...
Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...
No matter how large, any business enterprise with more than one person needs a good way to manage communications and coordinate team projects. And let’s face it: Free apps are too barebones to meet ...
Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational efficiency, ...
In the market for a business-grade voice-over-IP (VoIP) service for your hybrid workforce? Here are some top ways you can help ensure your decision is the right one. Our team tests, rates, and reviews ...
About two weeks ago, Barb wrote us asking for advice on how to overcome some problems she was having with her AT&T CallVantage service. She was running the VoIP service over a wireless router ...
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What Is VoIP?
Human communication has evolved dramatically over the centuries, from word of mouth to letters and telegrams to phone lines that stretch from one end of the world to the other. While you can still ...
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