Social media is now a major customer service channel, as millions of consumers turn to Twitter, Facebook and other platforms to talk about brands, air grievances and ask questions. With a team of ...

Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...