Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge PR website warns that a business loses about ...

Most employers understandably dread the possibility of a workplace investigation by the Occupational Safety and Health Administration. However, many of these same companies fail to pay appropriate ...

Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila. For weak-willed consumers (like me) this is where it ends. But those made of stronger stuff ...