Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

NEW YORK (CNNMoney) Comcast's lousy service has launched dozens of viral videos from livid customers. Now the company says it's taking steps to improve things.But it might be awhile before people ...

[url=http://arstechnica.com/civis/viewtopic.php?p=28979715#p28979715:3g8q3ul1 said: UnnDunn[/url]":3g8q3ul1]Maybe Comcast should focus on improving its existing ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

People with low incomes can get free Internet service through Comcast and a government program, but signing up is sometimes harder than it should be because of confusion within Comcast’s customer ...

DENVER – A recorded phone call to a Comcast customer service representative is sparking a national conversation about customer service. 9NEWS spoke to a consumer expert about how to really get what ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...

SEATTLE (AP) — The state of Washington announced Thursday that it is expanding a lawsuit against cable and internet provider Comcast and accusing the company of discarding recorded customer service ...