Chewy is stealing pet-lovers’ hearts all over the world, and this time, the web too. Artist Anna Brose experienced this first-hand after she tried to return an unopened dog food bag after her beloved ...

Online pet store Chewy is having a viral moment on social media after one of its customers tweeted about the company’s compassion after her dog died. The tweet, by Anna Brose, a research support ...

Chewy, an online retailer known for their pet-related subscription boxes, recently went viral after a customer posted about her experience. Anna Brose posted on Twitter about her attempt to return a ...

People instinctively brace for an unpleasant customer service experience when something goes wrong with something they bought. In corporate America, long waits, frustrating automated systems and ...

Online pet retailer Chewy already has hired 1,000 workers for its new 24-hour, 7-day-a-week, customer-service center in Hollywood — and it plans to hire another 400 within the next six months. The ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

At the 2012 Amazon Web Services re:Invent conference, Amazon founder and CEO Jeff Bezos said, I very frequently get the question: "What's going to change in the next 10 years?" And that is an ...

Investing in online pet retailer Chewy (NYSE: CHWY) has been a rough ride in recent years. The one-time pandemic darling ...