Chewy is stealing pet-lovers’ hearts all over the world, and this time, the web too. Artist Anna Brose experienced this first-hand after she tried to return an unopened dog food bag after her beloved ...

Online pet store Chewy is having a viral moment on social media after one of its customers tweeted about the company’s compassion after her dog died. The tweet, by Anna Brose, a research support ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

People instinctively brace for an unpleasant customer service experience when something goes wrong with something they bought. In corporate America, long waits, frustrating automated systems and ...