RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, ...

Fills the gap for sophisticated customer experience technologies in the growing midmarket Dubai, UAE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience ...

Avaya this week launched a new contact center solution that partners say fills a gap in the UC vendor's steadily growing midmarket portfolio. The new Avaya IP Office Contact Center solution, according ...

With Avaya software running on Google Chromebooks, agents and supervisor location is a non-issue. Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, ...

Unique AI and machine learning technology natively integrated in Avaya IX Contact Center solutions “According to research on AI in the contact center, conducted by Vanson Bourne1 and sponsored by ...

Avaya today introduced Avaya Outbound Contact Express, a turnkey hardware, software, and support services solution for midsized contact centers to help them streamline the adoption, implementation, ...

Avaya has announced enhanced Customer Experience Management (CEM) solutions intended to help businesses better manage all mobile, web and contact center interactions that take place during a customer ...

Kaman's offices and distribution centers are scattered throughout North America, providing best-in-class products and services to their customers. But prior to the project, the geographically disperse ...

Avaya has unveiled new analytics and customer interaction solutions designed to harness the power of big data and the growing number of ways that customers expect access. Avaya’s Customer Experience ...

Spoken Communications, a cloud infrastructure provider specializing in contact center virtualization, has partnered with Avaya to offer a hybrid cloud contact center as a service (CCaaS) solution for ...