After her initial arrest in January, customers at other AT&T store locations in Connecticut filed complaints about the former ...

The Watchdog handed more than 100 complaints to AT&T Chairman and CEO Randall Stephenson. The company has a major customer service problem, and Stephenson is ...

Q I finally discovered something effective in dealing with AT&T: a Federal Communications Commission complaint. Since December 2008, AT&T has misbilled me in numerous ways — for phone services ...

After receiving customer complaints, AT&T’s internal investigation revealed the rep in question had performed a number of actions on at least 30 different customer accounts designed to improve ...

Ever wonder if anyone is listening to your customer service complaints? At AT&T, the answer might surprise you. The telecom giant is currently experimenting with a new software system that ...

Among the top-four nationwide carriers in the United States, AT&T has managed the lowest ratio of Better Business Bureau complaints to customers over the past … ...

A man who has been an AT&T customer since 1960 has a message for CEO John Stankey about the company's failure to upgrade DSL areas to modern Internet service. Aaron Epstein, 90, is so frustrated ...